• IT Support Coordinator

    Location
    US-VA-Arlington
  • About Excella

    Excella is a technology consulting firm serving commercial, non-profit, and federal clients in the Washington, DC area. Excella builds innovative custom software solutions with a strong focus on Agile engineering practices. We believe that great work leads to great things –- for our clients and our employees. We are growing fast and need passionate, innovative people who love working with technology and are ready to make an impact.

     

    Here's what you can expect from us:

    • We care about our employees. In fact, The Washington Post and The Washington Business Journal consistently rank us as a "Best Place to Work."
    • You'll work with great people who love what they do: our team includes published authors, certified trainers, and internationally renowned speakers.
    • We have a "bring your own device" workplace and will share the cost of a new computer of your choice -- Mac or PC. It's up to you.
    • We'll invest in your career by providing 3 days of paid professional development every year, including travel and registration fees to attend classes and conferences, in addition to tuition assistance for degrees and certifications.
    • Starting day one, every employee is bonus eligible and receives 17 days of paid vacation.
    • You can bike, drive, or metro to work -- our commute reimbursement plan has you covered.
    • We cater dinner bimonthly, and always have healthy snacks available!
    • You'll have fun! We hold monthly social events all year long, including a summer getaway for you and your family

    Overview

    As an IT Support Coordinator, the person will be responsible for solving and responding to all Tier 1 and Tier 2 support requests.  As a small team, you will be involved in business operations from day one. This is a great opportunity to start your IT career. We believe in teaching good technology habits and providing our customers with “White Glove Service”.

    We are looking for a quick learner, with a passion for technology and effective problem solving skills and the ability to find new solutions to issues. Someone who is detail oriented, organized, and excited to learn and work as part of a team and independently, with strong interpersonal, verbal and written communication skills. Excellent customer service skills are a must. This is a 40 hour/week, non-exempt role.

    Responsibilities

    • First point of contact for all customer issues. Responding to requests for assistance in-person, over the phone, via email, and ticketing system. Manage the processing of these support requests to ensure they are handled in a timely customer focused manner
    • Administer and troubleshoot enterprise systems, including user account creation and permissions setup, interface with vendors to resolve technical issues, and provide Tier 1 support to internal end users
    • Diagnose and troubleshoot Internal hardware and software issues
    • Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
    • Provide support for other office equipment, including networked printers and copiers
    • Coordinate with external vendors for infrastructure maintenance and development
    • Assist with additional office duties as needed

    Qualifications

    • BA/BS Degree Preferred or equivalent experience
    • Eager and willing to learn and grow within your career and Excella!
    • Bonus points for experience with any or all of the following
      • Office 365
      • VOIP
      • Meraki Infrastructure
      • Windows and Mac troubleshooting
      • Knowledge of networking topology and protocols
      • CompTIA, A+, Net+ or any Microsoft or Cisco Certifications

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